Laser Ing utilizes Salesforce to improve its business, providing outstanding services and strengthening relationships with customers. The integration offers efficiency, flexibility, and better collaboration within the company.

 
Salesforce is a leading platform for customer relationship management (CRM) that offers numerous benefits for businesses. Laser Ing is constantly seeking ways to enhance its operations, increase productivity, and improve customer relations, making the Salesforce platform a logical choice.

 

“We are pleased to announce that we have enhanced our operations at Laser Ing by implementing Salesforce, a leading CRM solution. The Salesforce platform brings a series of positive changes, the most important of which is the ability to respond efficiently and quickly to our customers’ needs. Its sophisticated analytical capabilities and automation allow us a better insight into customer needs, resulting in stronger collaboration and personalized service.

Most importantly, Salesforce ensures that we do not miss out on sales opportunities. With this platform, every customer interaction becomes an opportunity for sales, strengthening relationships, and building loyalty. This innovation is a key investment in our future. We are now even closer to achieving our vision: providing exceptional services and creating long-term relationships with our customers, by placing each of them at the right spot in our business,” stated Leonardo Kaščel, CEO of Laser Ing.

 
With its comprehensive tools for sales, marketing, service, and analytics, Salesforce enables us to increase productivity, better monitor sales, improve customer service, and make informed business decisions. This powerful platform also offers customizable options and integrations with other tools, providing us with the flexibility and scalability needed to succeed in the digital age.

 
Key benefits of Laser Ing’s integration with the Salesforce platform

  • Comprehensive platform: Salesforce provides a comprehensive CRM platform that encompasses various functionalities such as sales management, marketing, services, and customer support, analytics, business process automation, project management, etc. All these functionalities are integrated in one place, allowing Laser Ing to efficiently manage all aspects of its customer relationships.
  • Customizability and scalability: Salesforce is highly customizable and scalable. Laser Ing will tailor the Salesforce platform to its specific needs and business processes through custom fields, workflows, rules, and reports.
  • Cloud-based platform: Salesforce is a cloud-based platform, meaning that Laser Ing does not need to invest in its infrastructure or worry about maintenance and software upgrades. All applications and data are hosted in the cloud, enabling access from any location and device with internet.
  • Better collaboration and communication: Salesforce offers tools to improve collaboration and communication within our company. Teams can share information, notes, tasks, and files in one place, facilitating cooperation and providing a clear view of activities and progress.
  • Analytics and reporting: Salesforce provides advanced analytical tools and reporting capabilities. Laser Ing can track key performance indicators (KPIs) and analyze data to gain insights into its business. These insights help us in making informed decisions, identifying trends, and adjusting strategies.
  • Integration with other systems: Salesforce has strong integration capabilities with other systems and applications. Laser Ing will integrate Salesforce with existing tools such as email, calendars, ERP systems, etc. This integration allows for smooth data flow between different platforms and reduces the need for manual data entry.

 

Laser Ing, the leading service center for metal cutting in Croatia, proudly provides its services to numerous renowned companies from Croatia, Slovenia, Austria, and Germany. In addition to cutting services, the company also offers bending, welding, the production of metal structures and assemblies, and powder coating.

The company’s vision is to become the preferred supplier of metal processing services for leading companies from the region and the European Union, and its success in the market and high level of service quality, confirmed by the application of ISO standards and TQM in all business processes, make Laser Ing the right partner for the future.

For any additional information, feel free to contact us through our contact information.